Frequently Asked Questions
If the following questions and answers doesn’t address your query,
then please contact us at support@nairabox.com
Common Questions about Movies
Select the ‘Movie’ you are interested in by clicking the Movie Poster for more information about the movie or click on buy ticket button at the bottom of each movie poster.
Show times for the selected movies are listed once you click on the movie poster or button.
Questions about Tickets
Once you click on the BUY TICKET button and fill in the necessary details like Cinema and time you want to view the movie, Click on the how many you want to pay for and the pay button will show below, click on it to pay.
Yes we will be charging a convenience fee of 100 naira on each transaction carried out on the website.
You can pay on the website with your Debit Cards; MasterCard, Visa or Verve is accepted.
No you cannot get a refund for now.
Movie Tickets purchased on nairabox can be redeemed at the counter at the Cinemas stand at the designated Movie Theater on the day of the Showtime. You Booking Reference number will be texted to your mobile phone or sent to you email upon online ticket purchase. We recommend you bring your mobile phone with you to confirm your reference number.
Questions about the Cinemas
nairabox acts as a third party vendor between the Movie Theater and customers, facilitating the process of conveniently purchasing movie tickets online.
You Booking Reference number will be texted to your mobile phone or sent to you email upon online ticket purchase. We recommend you bring your mobile phone with you to confirm your reference number.
Troubleshooting / Customer support
If you have any challenges, you can contact the customer care by sending a mail to; support@nairabox.com
Please check your email or you will receive an SMS confirming your ticket bookings.