Frequently Asked Questions

If the following questions and answers about nairabox doesn’t address your query,
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Common Questions from Users

In order to prevent unauthorized users.
It must be a 4-digit number.
You can use your recovery password to reset your PIN.
A word or phrase that will help you to remember your PIN
Log into your nairabox account, select pay bills from the menu, choose the bill to be paid, a form requesting your payment info will come up. Fill and submit.
Log into your nairabox account, select history at the bottom right hand corner of your screen.
Until the day or time after the event or movie
Tickets are non-refundable but transferable.

Questions from Business Owners

Retail stores, cinemas, bars, restaurants, clubs, events etc.
Go to the merchant page on the nairabox website and register to become a merchant or contact customer care
Contact customer care

Support Questions about the nairabox app

Customer care on or log into your nairabox account, open the menu, select help and setting, then select feedback. Type your message and send.
Yes, as long as you have not disclosed your pin to someone else.
At events, cinemas, stores, clubs, bars, restaurants etc
Transaction may be declined because of insufficient funds or network problem. If insufficient funds, fund your nairabox wallet and try again, if it is a network problem, please try again or call customer care.
You don’t need network to pay for items.

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